FAQs

📦 Thriftly Policies

Returns and exchanges are accepted only for wrong product, wrong size, wrong color, or defective/damaged items.
Customers must raise a request within 3 days of delivery by contacting our support team at thriftlyretail@gmail.com
Products must be unused, unwashed, and returned in their original packaging with all tags intact.
We do not accept returns/exchanges for reasons of dislike, minor color variation, or general wear and tear.
Once we receive and inspect the product, we will process your exchange or issue store credit/refund (as applicable).

Refunds (if approved) will be processed within 7–10 business days to the original payment method.
In case of COD orders, refunds will be provided as store credit or bank transfer.
Shipping charges (if any) are non-refundable.

Orders are processed and shipped within 2–4 business days of confirmation.
Standard delivery time across India is 5–10 business days, depending on the location.
Shipping charges (if applicable) will be displayed at checkout.
Customers will receive tracking details once the order is dispatched.

Orders can be canceled only if the request is made within 12 hours of placing the order.
Once shipped, an order cannot be canceled.

Thriftly respects your privacy and ensures that your personal information is used only to process and deliver your orders.
We do not share or sell your data to third parties.
Payment details are processed securely through trusted payment gateways.